Using the Request service and Cancel subscription quick actions, what happens after you submit, and other ways to reach us.
When you need something — a question, a consulting session, a site audit, an end to a subscription — the fastest route is the quick actions right on your account home.
Requesting service
- Open your account. With an active subscription, you'll see two tiles under the greeting — tap Request service.
- If you have more than one subscription, pick Which subscription?
- Under What do you need?, choose:
- Book a consulting session
- Request a site audit
- Get support — something's not working right, or you have a question.
- Request a report
- Describe what you need in Tell us more, then tap Submit request. You'll see a confirmation that it went through.
Cancelling a subscription
The Cancel subscription tile files a cancellation request — pick the subscription, a reason, and your preferred end date, and we'll reach out to confirm the actual end date. Details in Cancelling or changing your subscription.
What happens next
Your request goes straight to our queue — the same small team running your subscription. We'll follow up by text or email to schedule a time or get you an answer.
Other ways to reach us
Your account home ends with a Need help? section showing our phone number and email — text, call, or write any time. Texting is usually the fastest reply. Replying to any receipt or confirmation email works too, and the contact form is always open.
For the full picture — including billing questions and what's covered — see Support.