When you're charged, how receipts work, and what happens if a payment doesn't go through.
Your subscription bills monthly to the card you saved at checkout — and billing doesn't start until your service is set up and live. Here's when charges happen, how receipts work, and what to do if a payment fails.
The card on file
When you check out, you save a card with our payment processor (Stripe). We never see or store your full card number. That card is used for your monthly subscription payments.
You can update your payment method any time from your account — if a card expires or you switch banks, updating it there keeps your subscription uninterrupted.
When you're charged
- Nothing at checkout. Checkout only saves your card and your signed agreement.
- A one-time setup fee, if the service has one. Some services list a one-time setup fee upfront on their page — it's charged once, separately from your recurring subscription, with no hidden costs.
- First recurring payment once you're live. Once your service is set up and working, your first monthly payment is charged and your billing cycle starts.
- Monthly after that. Your subscription renews automatically on your billing date each month — month-to-month, with no long-term contract.
Before a renewal we'll send a heads-up reminder, so a charge is never a surprise.
Receipts and invoices
Every successful payment gets an emailed receipt. Your full invoice and payment history — across every subscription you have — is always available in your account under Invoices & payments. See Invoices and receipts.
If a payment doesn't go through
Cards fail for lots of ordinary reasons — expired card, new card number, a daily limit. If that happens:
- We'll let you know by text or email right away.
- Update your card or retry the payment from your account — most issues are fixed in under a minute.
- If we can't reach you, we'll keep following up. A subscription that stays unpaid for a while can be paused, and eventually cancelled.
If money is tight one month, don't go quiet — talk to us. We're a small, local business and we'd much rather work out timing with you.
Setup fees
Some services list a one-time setup fee, spelled out on the service's page and in your subscription agreement before you sign — not a deposit, and not refundable once the setup work is done. There are no hidden fees beyond what's shown on the page: the price you see is the price on your card.