How to reach us, request service on a subscription, and what to expect when you do.
We're a small, local business — when you reach out, you're talking to the same person (or small team) running your subscription.
Requesting service from your account
The fastest way to get help is the Request service quick action on your account. Pick which subscription it's about (if you have more than one), then choose what you need:
- Book a consulting session
- Request a site audit
- Get support
- Request a report
Describe what you need and submit — it goes straight to our queue and we'll follow up to schedule a time or get you an answer.
Want to cancel instead? That's a separate quick action — see Cancelling or changing your subscription.
Other ways to reach us
- Contact form: somedudesolutions.com/contact
- Text or call: use the phone number from your confirmation emails or receipts — texting works great and it's usually the fastest reply.
- Email: reply to any receipt or confirmation email and it lands with our team.
Billing questions
Your invoice and payment history live in your account. For anything that looks off — a charge you don't recognize, a card update, a receipt you need re-sent — see Payments and billing or just message us.
What's covered
Ongoing hosting, updates, and support for your site or tool are part of every subscription, along with monitoring to keep things running and ranking. If something breaks or stops working, tell us — we're usually on it within a business day, and sooner if you say it's urgent.